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Return & Refund Policy

We would rather send the right instrument than process a return, so tell us the application before you order. Where a return is needed, this is how it works.

When you can return an item

Wrong item supplied: if what arrives does not match the order, we replace it and bear the freight both ways. Tell us within 7 days of receipt.
Manufacturing defect: covered under warranty — see below.
Transit damage: report within 48 hours with photographs and the carrier's remark on the receipt.
Change of mind on a stock item: considered within 7 days if the item is unused, unfitted and in original packing. A restocking charge may apply.

What cannot be returned

Items built to a customer datasheet, tag list or special range — these are made for you and cannot be resold
Items that have been installed, wetted by process media, cut, drilled or modified
Consumables such as strap, tape, film, gaskets and glass once supplied
Items damaged by incorrect installation or by use outside the specified range

Warranty claims

Write to sales@vedikainstruments.com with the invoice number, the model, and a photograph of the nameplate and the fault. Our engineer will usually ask two or three questions first — a good number of reported faults turn out to be wiring or configuration and can be solved on the phone the same day. If the item has to come back, we issue a return reference. Do not send an item back without one, as it cannot be traced at our receiving dock.

Inspection and outcome

Returned items are inspected at our Faridabad works, normally within 7 working days of receipt. We then repair, replace or issue a credit note, and we tell you in writing what we found. If the inspection shows the fault was not a manufacturing defect, we will say so and quote for the repair rather than carry out work without your approval.

Refunds

Where a refund is due it is made to the original payment method or by bank transfer against a credit note, normally within 7–10 working days of the inspection. GST is adjusted through a credit note as the law requires. Freight already incurred is refunded only where the fault was ours.

Contact

Vedika Instruments Pvt. Ltd.
B-194, 2nd Floor, Green Field Colony, Sector 41–42, Faridabad, Haryana – 121010, India
Email: sales@vedikainstruments.com · Phone: +91 98107 02836

Last updated: 16 August 2026. We may revise this page; the version on this page at the time of your order is the one that applies.