We would rather send the right instrument than process a return, so tell us the application before you order. Where a return is needed, this is how it works.
Write to sales@vedikainstruments.com with the invoice number, the model, and a photograph of the nameplate and the fault. Our engineer will usually ask two or three questions first — a good number of reported faults turn out to be wiring or configuration and can be solved on the phone the same day. If the item has to come back, we issue a return reference. Do not send an item back without one, as it cannot be traced at our receiving dock.
Returned items are inspected at our Faridabad works, normally within 7 working days of receipt. We then repair, replace or issue a credit note, and we tell you in writing what we found. If the inspection shows the fault was not a manufacturing defect, we will say so and quote for the repair rather than carry out work without your approval.
Where a refund is due it is made to the original payment method or by bank transfer against a credit note, normally within 7–10 working days of the inspection. GST is adjusted through a credit note as the law requires. Freight already incurred is refunded only where the fault was ours.
Vedika Instruments Pvt. Ltd.
B-194, 2nd Floor, Green Field Colony, Sector 41–42, Faridabad, Haryana – 121010, India
Email: sales@vedikainstruments.com · Phone: +91 98107 02836
Last updated: 16 August 2026. We may revise this page; the version on this page at the time of your order is the one that applies.
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